Trainline Europe
Get set up for success with Trainline Europe TripLink - Préparez-vous au succès avec Trainline Europe TripLink
ConcurTraining Site Retirement and Asset Migration
As part of our ongoing efforts to simplify and enhance your learning experience, ConcurTraining.com will be retired in September 2025 and integrated into established SAP platforms, streamlining digital learning across the SAP product portfolio.
Call to Action: The assets linked on ConcurTraining.com will no longer be updated, so please begin updating your bookmarks with the new locations immediately. (Note: The ConcurTraining.com pages will be migrating in a phased approach beginning in March.)
The content on this page can now be found on:
For more information, see our SAP Concur Community blog article at ConcurTraining Site Retirement and Asset Migration.
ENGLISH
Step 1: Instruct Your Travelers to Connect
Let your travelers know that their booking and expense just got easier. Ensure that your duty of care needs are being met and that your travelers are getting the experience that they are used to with Trainline Europe. Before they book a business trip on Trainline Europe, your travelers must connect their Trainline Europe and Concur accounts in the Trainline Europe App Center Listing.
Travelers need to be “connected” so their bookings sync with Concur. You can use these communication resources to help your travelers connect!
1. Email Templates (Click below to download)
2. Update Your Concur Company Notes Section
When your travelers log into Concur Solutions, the Concur Company Notes are front and center, and a great way to communicate this important connection. You can modify this information and educate your travelers by following the instructions below:
Steps to Add in Concur Notes
First, access the Company Notes section in Concur Admin using the following steps:
- Concur Travel and Concur Travel & Expense customers: Admin > Travel > Travel Admin > Custom Text Tab
- Concur Expense customers: Expense Admin > Company Info
Suggested Copy to Add into Concur Notes
Then, cut and paste the following suggested text into the Company Notes section of your Concur Travel Admin.
Connect your Trainline Europe account with your Concur account by visiting the Trainline Europe App Center Listing and clicking on “Connect.”
FRANÇAIS
Étape 1: Demandez à vos voyageurs de se connecter
Faites savoir à vos voyageurs que la gestion de leurs réservations et leurs dépenses est devenue plus facile. Assurez-vous que vos besoins en matière de devoir de protection sont satisfaits, gagnez en visibilité sur vos dépenses ferroviaires et offrez à vos voyageurs l'expérience à laquelle ils sont habitués avec Trainline Europe. Avant de réserver un voyage d'affaires sur Trainline Europe, vos voyageurs doivent connecter leurs comptes Trainline Europe et Concur dans l’App Center.
Les voyageurs doivent être "connectés" afin que leurs réservations se synchronisent avec Concur. Vous pouvez utiliser ces ressources de communication pour aider vos voyageurs à se connecter !
1.Modèles d'email (Cliquez ci-dessous pour télécharger)
2.Mettez à jour la section ‘Remarques sur la société’ sur votre page d’accueil Concur
Lorsque vos voyageurs se connectent à Concur, les ‘Remarques sur la société’ sont au premier plan et constituent un excellent moyen de communiquer sur cette connexion. Vous pouvez modifier cette information et éduquer vos voyageurs en suivant les instructions ci-dessous:
Étapes à suivre pour ajouter des ‘Remarques sur la société’
First, access the Company Notes section in Concur Admin using the following steps:
- Concur Travel and Concur Travel & Expense customers: Admin > Voyages > Administrateur de voyages > Onglet Texte personnalisé
- Concur Expense customers: Expense Admin > Informations sur l'entreprise
Copie suggérée à ajouter aux notes de concord
Ensuite, copiez et collez la proposition suivante de texte dans la section ‘Remarques sur la société’ de votre Travel Admin Concur.
Connectez votre compte Trainline Europe à votre compte Concur en visitant Trainline Europe à partir de l’App Center et en cliquant sur "Connecter".
Step 2: Leverage Additional Resources
Trainline Europe and Concur Booking Demo
Helpful Links
Integration Availability
- Globally on Trainline Europe.com
- Globally on Trainline Europe iOS App
- Globally on Trainline Europe Android App
Step 3: System Optimization
Update Your Travel Policy
Apply Concur travel policy notifications to bookings made directly on Trainline Europe by travelers who have linked their Concur and Trainline Europe accounts. Please refer to the Configuration section of the TripLink User Guide to learn more.
Frequently Asked Questions
Changes happen! Please tell your traveler to change their booking directly on Trainline Europe (on the web or in the app). All changes will then be synced within Concur.
- France: SNCF, OUIGO, OUIBUS, Eurolines, Le Bus Direct
- Germany: DB Bahn, DB-SNCF en coopération, Thalys, HKX, IC Bus
- Italy: Trenitalia, Italo, Thello, Fiumicino Express, Autostradale, Baltour
- United-Kingdom: Eurostar
- Benelux: Thalys, SNCB/NMBS, NS, CFL, SBB/CFF
- Spain: Renfe, Renfe-SNCF, Agreda, Aisa, Almeria-Murcia Bus SL, Alsa, Autocares Lazara, Avanza, Bus Almeria Madrid, Grupo Samar etc.
- Switzerland: Lyria
Find more details in the Trainline Europe FAQ
If you have any questions about the tool, you can send your questions to guichet@trainline.eu and get a response within a few hours.
If the connection fails, the user should retry. If the user connection fails more than twice, ask Concur support to open a ticket and escalate the issue to Web Services Development team.
Yes, travelers can connect an existing account. Be sure that travelers have connected Concur and Trainline Europe in the Concur App Center. Once their accounts have been linked, their reservation information will be sent back to Concur.
If your reservation request has already been accepted and you forgot to link your Trainline Europe and Concur accounts, you’ll need to manually forward your booking to plans@concur.com, and upload your receipt into Concur.
To find your Trainline Europe itinerary and receipt:
- Click your name in the top-right corner of trainlineeurope.com
- Select Your Trips
- Click View Receipt on the reservation you’d like to expense.
The receipt can be downloaded in PDF format.
When travelers choose to link their Trainline Europe and Concur accounts, the following information will be shared with their employer for business reservations:
- Name on the Trainline Europe account used to book the reservation
- Travel origin and destination
- Reservation charges and amount paid
This is the same information located on the reservation receipt and is consistent with the information Concur requires for expensing.
Yes! Corporate rates can be applied to SNCF, Thalys, and Italo.
For SNCF and Thalys, you can do it directly from your Trainline for Business account. You will need to have access to the management of the organization as the “Administrator” role (find more information on user roles). Go to “settings” and enter your corporate fare number.
For Italo, you will have to write an email to the support team (guichet@trainline.eu) and they will enter your corporate fare for you.