Trainline Europe

Get set up for success with Trainline Europe TripLink - Préparez-vous au succès avec Trainline Europe TripLink

ENGLISH

Step 1: Instruct Your Travelers to Connect

Let your travelers know that their booking and expense just got easier. Ensure that your duty of care needs are being met and that your travelers are getting the experience that they are used to with Trainline Europe. Before they book a business trip on Trainline Europe, your travelers must connect their Trainline Europe and Concur accounts in the Trainline Europe App Center Listing.

Travelers need to be “connected” so their bookings sync with Concur. You can use these communication resources to help your travelers connect!

1. Email Templates (Click below to download)

2. Update Your Concur Company Notes Section

When your travelers log into Concur Solutions, the Concur Company Notes are front and center, and a great way to communicate this important connection. You can modify this information and educate your travelers by following the instructions below:

FRANÇAIS

Étape 1: Demandez à vos voyageurs de se connecter

Faites savoir à vos voyageurs que la gestion de leurs réservations et leurs dépenses est devenue plus facile. Assurez-vous que vos besoins en matière de devoir de protection sont satisfaits, gagnez en visibilité sur vos dépenses ferroviaires et offrez à vos voyageurs l'expérience à laquelle ils sont habitués avec Trainline Europe. Avant de réserver un voyage d'affaires sur Trainline Europe, vos voyageurs doivent connecter leurs comptes Trainline Europe et Concur dans l’App Center.

Les voyageurs doivent être "connectés" afin que leurs réservations se synchronisent avec Concur. Vous pouvez utiliser ces ressources de communication pour aider vos voyageurs à se connecter !

1.Modèles d'email (Cliquez ci-dessous pour télécharger)

2.Mettez à jour la section ‘Remarques sur la société’ sur votre page d’accueil Concur

Lorsque vos voyageurs se connectent à Concur, les ‘Remarques sur la société’ sont au premier plan et constituent un excellent moyen de communiquer sur cette connexion. Vous pouvez modifier cette information et éduquer vos voyageurs en suivant les instructions ci-dessous:

Step 2: Leverage Additional Resources

Trainline Europe and Concur Booking Demo

Step 3: System Optimization

Update Your Travel Policy

Apply Concur travel policy notifications to bookings made directly on Trainline Europe by travelers who have linked their Concur and Trainline Europe accounts. Please refer to the Configuration section of the TripLink User Guide to learn more.

Frequently Asked Questions

What if my travelers need to make changes to their reservation?+

Changes happen! Please tell your traveler to change their booking directly on Trainline Europe (on the web or in the app). All changes will then be synced within Concur.

What rail carriers are bookable through Trainline Europe?+
  • France: SNCF, OUIGO, OUIBUS, Eurolines, Le Bus Direct
  • Germany: DB Bahn, DB-SNCF en coopération, Thalys, HKX, IC Bus
  • Italy: Trenitalia, Italo, Thello, Fiumicino Express, Autostradale, Baltour
  • United-Kingdom: Eurostar
  • Benelux: Thalys, SNCB/NMBS, NS, CFL, SBB/CFF
  • Spain: Renfe, Renfe-SNCF, Agreda, Aisa, Almeria-Murcia Bus SL, Alsa, Autocares Lazara, Avanza, Bus Almeria Madrid, Grupo Samar etc.
  • Switzerland: Lyria

Find more details in the Trainline Europe FAQ

Where do I go for Trainline Europe support?+

If you have any questions about the tool, you can send your questions to guichet@trainline.eu and get a response within a few hours.

What if the “Connect” button doesn’t work?+

If the connection fails, the user should retry. If the user connection fails more than twice, ask Concur support to open a ticket and escalate the issue to Web Services Development team.

Can I connect an existing Trainline Europe account, or do I need to set up a new one?+

Yes, travelers can connect an existing account. Be sure that travelers have connected Concur and Trainline Europe in the Concur App Center. Once their accounts have been linked, their reservation information will be sent back to Concur.

What happens if I forgot to link my Trainline Europe and Concur accounts?+

If your reservation request has already been accepted and you forgot to link your Trainline Europe and Concur accounts, you’ll need to manually forward your booking to plans@concur.com, and upload your receipt into Concur.

To find your Trainline Europe itinerary and receipt:

  • Click your name in the top-right corner of trainlineeurope.com
  • Select Your Trips
  • Click View Receipt on the reservation you’d like to expense.

The receipt can be downloaded in PDF format.

What information will be shared with my employer when I link my Trainline Europe and Concur accounts? +

When travelers choose to link their Trainline Europe and Concur accounts, the following information will be shared with their employer for business reservations:

  • Name on the Trainline Europe account used to book the reservation
  • Travel origin and destination
  • Reservation charges and amount paid

This is the same information located on the reservation receipt and is consistent with the information Concur requires for expensing.

Can corporate rates be applied to rail carriers that are bookable through Trainline Europe?+

Yes! Corporate rates can be applied to SNCF, Thalys, and Italo.

How do I apply my Thalys, SNCF and Italo rates to bookings made directly in Trainline Europe?+

For SNCF and Thalys, you can do it directly from your Trainline for Business account. You will need to have access to the management of the organization as the “Administrator” role (find more information on user roles). Go to “settings” and enter your corporate fare number.

For Italo, you will have to write an email to the support team (guichet@trainline.eu) and they will enter your corporate fare for you.