Delta Air Lines
Get set up for success with Delta Air Lines TripLink
TripLink Initial Set Up
1. Update your TripLink Discount Code:
If you do not have a corporate discount with Delta Air Lines, please skip this step. To access negotiated rates on delta.com or the Fly Delta app, corporate travel managers must enter their Delta Air Lines TripLink Discount Code into the TripLink Discount Code field in Concur.
What is a Delta Air Lines TripLink Discount Code?
Your Delta Air Lines TripLink Discount Code, provided by Delta, is also known as your Delta Corporate Ticket Designator. A Delta Air Lines TripLink Discount Code is different from a discount code that you might have on file for Delta with a travel agency or in GDS systems.
If you do not know your Delta Air Lines Corporate Ticket Designator, ask the individual within your organization who manages your travel program or send an email to your Delta Air Lines Sales Account Executive and include “Delta Air Lines TripLink Discount Code” in the subject line.
How to update your TripLink Discount Code in Concur Travel Admin
Click on Administration > Travel System Admin, and then select, “Manage Corporate Discounts,” from the options on the left of the screen. Watch our instructional video for an example. . If you have additional questions about entering your Delta Air Lines TripLink Discount Code, please send an email to triplink@concur.com.
3. Update your travel policy for TripLink bookings:
Travel managers can use Concur to apply travel policy notifications to bookings directly on delta.com for travelers who have linked their Concur and Delta Air Lines accounts. Please refer to the Configuration section of the TripLink User Guide to learn more.
Notify Your Travelers
For travelers to receive your company’s unique travel rates on delta.com and/or to ensure that their bookings sync with Concur Expense, travelers need to connect their Concur and Delta Air Lines SkyMiles® accounts.
To connect the two accounts, travelers must enter their Delta Air Lines SkyMiles number into their Concur Travel profile and then enroll in Concur’s My Travel Network. Travelers will receive a confirmation email from Concur to indicate a successful connection has been made. Travelers can also confirm that they’re connected by logging into Concur and visiting the Delta Air Lines App Center listing.
Traveler Communication Resources
When travelers connect, you have greater visibility. Use these communication resources to help your travelers connect!
1. Email Templates
2. Update Your Concur Company Notes Section
When your travelers log into Concur Solutions, the Concur Company Notes are front and center, and a great way to communicate this important connection. You can modify this information and educate your travelers by following the instructions below:
Steps to Add in Concur Notes
First, access the Company Notes section in Concur Admin using the following steps:
- Concur Travel and Concur Travel & Expense customers: Admin > Travel > Travel Admin > Custom Text Tab
- Concur Expense customers: Expense Admin > Company Info
Suggested Copy to Add into Concur Notes
Update your Company Notes with the information you would like to communicate to your travelers. If you don’t know where to start, use the suggested messaging below.
“Start enjoying the benefits of booking your travel directly with Delta. When you connect your Delta SkyMiles® account with Concur you can access your company’s travel rates on delta.com, track your Delta reservation information via Concur, and sync your trip details to make expensing quick and easy.
First enroll in My Travel Network in the Frequent Traveler Programs section of your travel profile. Then connect your Delta SkyMiles and Concur accounts by entering your SkyMiles® number into your Concur profile and then click “I Agree”.
Book Delta for your next business trip and experience Corporate Priority benefits, for qualified travelers, that include a better seat choice, priority boarding, and priority service recovery across five global partners, a vast network and routes to the top business destinations around the globe, and premium onboard experiences like Delta One and Delta Premium Select so you can arrive refreshed and ready to take on your next business challenge.”
Additional Resources
Helpful Links
Integration Availability
- Available globally on mobile friendly delta.com desktop and mobile websites and the Fly Delta app
Frequently Asked Questions
To change your reservation, please access your itinerary on delta.com or the Fly Delta app
Yes, corporate travelers must be enrolled in the SkyMiles® program in order to receive your company’s unique travel rates on Delta.com and the Fly Delta app and sync bookings data with Concur .
Please clear your internet browser’s cookies and cache then restart your browser and try logging into delta.com again or logging out of the Fly Delta app and logging back in again. If the problem persists, please contact triplink@concur.com.
Delta supports simple and complex itineraries for TripLink bookings including: one-way, round-trip, multi-city and codeshare.
No. Award travel is not currently supported as part of the Delta Air Lines TripLink Program however upgrades can be purchased using SkyMiles.
Yes. Corporate bookings on delta.com and Fly Delta app count toward corporate booking targets. All Delta TripLink bookings will be included in PRISM reporting data.
Upon request from a corporate customer, SAP Concur can make TripLink booking data available to an authorized TMC. Customers should ask their TMC about its ability to capture and support TripLink bookings.
TMCs do not have the ability to make changes to TripLink bookings directly in a GDS or agency desktop. Changes can only be made by calling Delta or by visiting delta.com or the Fly Delta app.
Please visit SkyBonus.delta.com to learn more.
To learn more, please contact your Delta Sales Account Executive.