British Airways
Get set up for success with British Airways (BA) TripLink
TripLink Initial Set Up
1. Update your TripLink Discount Code:
To register for British Airways-Triplink access on ba.com, please complete this registration request form. You will be provided with your British Airways Discount Code(s), which you can then enter in the TripLink Discount Code field in Concur Admin.
Your British Airways TripLink Discount Code is not the same as the British Airways GDS code. The British Airways Discount Code is alpha numeric and is known as the Corporate HQ External reference.
If you do not know your company’s British Airways Discount Code, ask the individual within your organization who manages the travel program or complete this form. Once the code is shared, you will need to complete the Registration form with these details.
Click on Administration > Travel System Admin, and then select, “Manage Corporate Discounts,” from the options on the left of the screen. Watch our instructional video for an example. If you have additional questions about entering your TripLink Discount Code, email triplink@concur.com.
2. Update your travel policy for TripLink bookings:
Apply Concur travel policy notifications to bookings made directly on ba.com by travelers who have linked their Concur and British Airways Executive Club accounts. Please refer to the Configuration section of the TripLink User Guide to learn more.
Notify Your Travelers
Travelers need to be “connected” so their bookings sync with Concur and so they get negotiated rates on ba.com. To get connected, a traveler needs to enter their British Airways Executive Card number into their Concur Travel Profile and enroll in My Travel Network. Travelers will receive a confirmation email from Concur to indicate a successful connection. Travelers can also confirm that they’re connected by logging into Concur and visiting the British Airways App Center Listing.
Traveler Communication Resources
When travelers connect, you have greater visibility. Use these communication resources to help your travelers connect!
1. Email Templates
2. Update Your Concur Company Notes Section
When your travelers log into Concur Solutions, the Concur Company Notes are front and center, and a great way to communicate this important connection. You can modify this information and educate your travelers by following the instructions below:
First, access the Company Notes section in Concur Admin using the following steps:
- Concur Travel and Concur Travel & Expense customers: Admin > Travel > Travel Admin > Custom Text Tab
- Concur Expense customers: Expense Admin > Company Info
Then, cut and paste the following suggested text into the Company Notes section of your Concur Travel Admin.
Connect your British Airways Executive Card account with your Concur account by entering your Executive Card number in your Concur profile and enrolling in My Travel Network (click “I Agree” in the Frequent-Traveler Programs section of your travel profile).
Additional Resources
Booking British Airways with Concur (Demo)
Helpful Links
Integration Availability
- At present, we can support the vast majority of markets through TripLink on www.ba.com and www.ba.com using your mobile device’s browser. However, some markets may still be restricted for technical or commercial reasons.
- Please contact British Airways Help Desk for details of availability in your market(s).
Frequently Asked Questions
Changes happen! Please tell your traveler to change their booking directly on ba.com. These changes will then be visible within Concur.
The booking experience will be very similar to the current user experience on ba.com. Once travelers log in with their Executive Club credentials, a tab will be available for a Corporate Fare. Travelers can click on another tab to make a personal booking, but if they stay on the Corporate tab, and their employer has agreed, applicable corporate fares will be offered. If they complete a booking, more data will be shared by Concur to streamline checkout, and their final booking will be shared with Concur. SAP Concur will make it immediately visible in Concur Travel and in TripIt Pro, which is part of TripLink. Concur Expense customers will automatically receive an E-Receipt to streamline expense reporting.
Executive Club number?+
Important! Your traveler must delete their browser cache in order to see the, “Corporate Fare,” tab.
TripLink and NDC are not related. However, ba.com and NDC have access to the same content. British Airways recently announced the introduction of additional price points for shorthaul, this content will only be available through direct channels and NDC. NDC is a separate booking channel designed to give British Airways the flexibility in merchandising through corporate Online Booking Tools (OBT), like Concur Travel, that it already enjoys on ba.com. SAP Concur has announced that it will display British Airway’s NDC content in Concur Travel, although no corporate customer has asked to deploy NDC yet. Both channels are designed to give travelers more information and choice of British Airways services.
At present, we can support the vast majority of markets through TripLink. However, some may still be restricted for technical or commercial reasons. Please contact British Airways Help Desk for details of availability in your market(s).
The traveler must connect their British Airways Executive Card number to their Concur profile. They must log into ba.com with their Executive Club account number in order to see the Corporate Booking tab on ba.com.
Currently British Airways Discount Codes are provided by region, you should use the discount code that best represents the geographical location of the majority of the employees in the configuration e.g., UK or US. Only one account code can be applied per configuration.
The problem may arise when the Concur hierarchy is not consistent with actual physical location. For example, if a traveler in a Concur configuration, “Marketing Department” for example, wants to travel from the UK, i.e. UK POS, ba.com will pull the account code tied to that “Marketing Department” configuration, which could be US, UK, or even another country code.
LON > SYD, LON > ORD, LON > PFO+
LON > SYD, LON > ORD, LON > PFO are excluded routes on the new selling flow on ba.com, which supports the TripLink integration. Today, only the new ba.com website supports the TripLink integration.
For the routes from London to Sydney, Chicago and Cyprus, please ask travelers to book their trips in their online booking tool or through their TMC to get their corporate fare. If they book one of these routes on ba.com, they will not get their corporate rate, and they will need to forward their itinerary to plans@concur.com.