FREQUENTLY ASKED QUESTIONS
General questionsWhy is Concur Expense being updated?
In our effort to constantly improve your experience, we have made some major changes to Concur Expense. Our goal for this update is to improve usability, reduce time on task and increase accessibility. To improve usability, we made the experience more modern and consistent. This will make completing an expense claim more straightforward and intuitive. To reduce time on task, we've automated as much as possible and streamlined the entire process. Finally, with these improvements, Concur Expense will be accessible to all users – regardless of physical or cognitive ability.
Where will I see these changes?
Updates have been made throughout the entire Concur Expense experience. You will see the most significant improvements when viewing expense details, itemising an expense and adding attendees to an expense.
What if I need help with the new Concur Expense experience?
Our hope is that the transition to the new experience is seamless enough that training isn’t required. We've prepared this user welcome page to provide more information about what's changed and why.
Concur Expense landing page