SAP Concur Support and the SAP Concur Support Portal

Learn the basics of engaging with SAP Concur Support and exploring the tools available on the SAP Concur Support Portal.

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Tech Docs: Setup guides, product guides, release notes, release calendar, Client Admin Summaries, etc.:

Quick Links:
Guides and Recorded Webinars - Getting the Most from SAP Concur Support
The Getting the Most from SAP Concur Support guide and webinar educate Authorized Support Contacts (ASCs) on how to best utilize Support. It provides instructions on ASC management, requesting and contacting Support as well as case management via the SAP Concur Support Portal. It also reviews priority and customer response levels, the escalation process and resources such as Concur Open and Personalized Concur Open Updates for tracking validated Priority 1 (P1) incidents.

NOTE: The webinars are also located on the Support Portal under Resources > Webinars > Client Support Webinars.

  English:  Guide  -or-  Webinar

  Chinese (Simplified):  Guide

 French:  Guide  -or-  Webinar

  German:  Guide

 Japanese:  Guide  -or-  Webinar

  Korean:  Guide

  Portuguese (Brazilian):  Guide

 Spanish:  Guide  -or-  Webinar

Additional Guides
  English: Getting the Most from SAP Concur Support - Small Business Edition
  English: Getting the Most from SAP Concur Support - Quick Reference Guide
  English: Getting the Most from User Support Desk - Quick Reference Guide

Guides - SAP Concur Support Portal
How to Navigate the SAP Concur Support Portal

  English

  Chinese (Simplified)

 French

  German

 Japanese

  Korean 

  Portuguese (Brazilian)

 Spanish

  English: How to Navigate the SAP Concur Support Portal - Small Business Edition
Online Billing Portal Guide

  English

  Chinese (Simplified)

 French

  German

  Korean 

  Portuguese (Brazilian)

 Spanish

Additional Guides
  English: Enhanced Search Feature

FAQ
  English: Directly FAQ for Standard Edition  Japanese: Concur FAQ