Technical Documentation

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Set up guides, product guides, release notes, release calendar, Client Admin Summary, etc.

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Getting the Most from SAP Concur Support

Getting the Most from User Support Desk

How to Navigate the SAP Concur Support Portal

Educates Authorized Support Contacts (ASC) on how to best utilize SAP Concur Support, including the following: ASC Management, Request Support, Escalation Process, Priority 1 Incidents, and Case Management through the SAP Concur Support Portal.

Note: The e-learning courses are also located on the Support Portal underĀ Resources > Webinars > Client Support Webinars.

Educates end-user on how to best utilize the User Support Desk.

Educates Authorized Support Contacts (ASC) on the resources and self-service offerings in the SAP Concur Support Portal, including the following: Knowledge Base, Case Management, Chat Support, Information Center Notice, Online Billing, Solution Suggestions, Release/Tech Info, Training, and Webinars.

QUICK REFERENCE GUIDE
Standard and Professional

QUICK REFERENCE GUIDE
Standard and Professional

FULL REFERENCE GUIDE
Standard and Professional

English

German

Portuguese (Brazilian)

Chinese (Simplified)

Japanese

Spanish

French

Korean

English

German

Spanish

Chinese (Simplified)

Japanese

French

Portuguese (Brazilian)

English

German

Portuguese (Brazilian)

Chinese (Simplified)

Japanese

Spanish

French

Korean

FULL REFERENCE GUIDE
Standard and Professional
  Case Responsibility Assignment RACI Matrix

English

German

Portuguese (Brazilian)

Chinese (Simplified)

Japanese

Spanish

French

Korean

Educates Authorized Support Contacts (ASC) on case responsibility.
FULL REFERENCE GUIDE
English

FULL REFERENCE GUIDE
Small Business

Online Billing Portal
English

Educates Authorized Support Contacts on how to access online invoices through SAP Biller Direct.

E- LEARNING COURSE
Standard and Professional

FULL REFERENCE GUIDE
Standard and Professional

English

German

Portuguese (Brazilian)

Chinese (Simplified)

Japanese

Spanish

French

Korean

English

German

Spanish
Chinese (Simplified)

Korean

French

Portuguese (Brazilian)