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Technical Documentation |
Quick Links |
Set up guides, product guides, release notes, release calendar, Client Admin Summary, etc. |
To view the PDF files, you must have Adobe Reader. |
Getting the Most from SAP Concur Support |
Getting the Most from User Support Desk |
How to Navigate the SAP Concur Support Portal | ||||||
Educates Authorized Support Contacts (ASC) on how to best utilize SAP Concur Support, including the following: ASC Management, Request Support, Escalation Process, Priority 1 Incidents, and Case Management through the SAP Concur Support Portal. Note: The e-learning courses are also located on the Support Portal under Resources > Webinars > Client Support Webinars. |
Educates end-user on how to best utilize the User Support Desk. |
Educates Authorized Support Contacts (ASC) on the resources and self-service offerings in the SAP Concur Support Portal, including the following: Knowledge Base, Case Management, Chat Support, Information Center Notice, Online Billing, Solution Suggestions, Release/Tech Info, Training, and Webinars. |
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 QUICK REFERENCE GUIDEStandard and Professional |
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 FULL REFERENCE GUIDEStandard and Professional |
Case Responsibility Assignment RACI Matrix | |||||||
| Portuguese (Brazilian) | Spanish | Educates Authorized Support Contacts (ASC) on case responsibility. | ||||||
| FULL REFERENCE GUIDE |
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| English | ||||||||
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Online Billing Portal | |||||||
| English | Educates Authorized Support Contacts on how to access online invoices through SAP Biller Direct. |
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 E- LEARNING COURSEStandard and Professional |
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| English Spanish | Chinese (Simplified) | French | ||||||
