SAP Concur Support

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Getting the Most from SAP Concur Support			Getting the Most from User Support Desk			How to Navigate the SAP Concur Support Portal
Educates Authorized Support Contacts (ASC) on how to best utilize SAP Concur Support, including the following: ASC Management, Request Support, Escalation Process, Priority 1 Incidents, and Case Management through the SAP Concur Support Portal. Note: The e-learning courses are also located on the Support Portal under Resources > Webinars > Client Support Webinars.			Educates end-user on how to best utilize the User Support Desk.			Educates Authorized Support Contacts (ASC) on the resources and self-service offerings in the SAP Concur Support Portal, including the following: Knowledge Base, Case Management, Chat Support, Information Center Notice, Online Billing, Solution Suggestions, Release/Tech Info, Training, and Webinars.
QUICK REFERENCE GUIDE Standard and Professional			QUICK REFERENCE GUIDE Standard and Professional			FULL REFERENCE GUIDE Standard and Professional
English German Portuguese (Brazilian)	Chinese (Simplified) Japanese Spanish	French Korean	English German Spanish	Chinese (Simplified) Japanese	French Portuguese (Brazilian)	English German Portuguese (Brazilian)	Chinese (Simplified) Japanese Spanish	French Korean
FULL REFERENCE GUIDE Standard and Professional			Authorized Support Contact Audit Process			Case Responsibility Assignment RACI Matrix
English German Portuguese (Brazilian)	Chinese (Simplified) Japanese Spanish	French Korean	How to obtain a list of Authorized Support Contacts.			Educates Authorized Support Contacts (ASC) on case responsibility.
			QUICK REFERENCE GUIDE Standard and Professional			FULL REFERENCE GUIDE
			English			English
						Online Billing Portal
E- LEARNING COURSE Standard and Professional						Educates Authorized Support Contacts on how to access online invoices through SAP Biller Direct.
English German Portuguese (Brazilian)	Chinese (Simplified) Japanese Spanish	French Korean				FULL REFERENCE GUIDE Standard and Professional
						English German Spanish	Chinese (Simplified) Korean	French Portuguese (Brazilian)